FAQ

1) Who do I contact for various business issues at S.I.U., LLC?

Accounting Issues Kathy Eichenbaum (Ext 27) Lisa Bruinsslot (Ext 25)	*Brokerage Appointment (DIC)* Angela Urrutia (Ext 12)
*Inspections (DIC)* Enrique Magana (Ext 15)	*Premium Finance* Kathy Eichenbaum (Ext 273)
*Quotes (DIC)* Guillermo Gonzalez (Ext 16) Lisa Boateng (Ext 17) Margaret Schwarz (Ext 30) Arnold Arias (Ext 15) Walter Salas (Ext 26) Natalie Monet (Ext 33)	*Quotes (Binding Authority)* Bruce Rinehart (Ext 24) Jarmain Lewis (Ext 32)
*Policy Issuance Status* Enrique Magana (Ext 18) Elizabeth Barman (Ext 22)	*Submission Clearance (DIC)* Jorge Villarreal (Ext 19) Carlos Mazariegos (Ext 23) Elizabeth Barman (Ext 22) David Mazariegos (Ext21)
*Underwriting Issues (Programs)* Angela Urrutia (Ext 12)	*Underwriting Issues (DIC)* Angela Urrutia (Ext 12)

2) How do I get appointed by S.I.U., LLC for DIC / Earthquake Business?

We go through an appointment process for each of our production sources. If you have a Standard Brokerage Questionnaire already completed, feel free to forward to Kathy Eichenbaum at S.I.U., LLC (Fax: 818 547 9003). If not, give us a call (818 547 1333 Ext. 27) and we will send one to your office. We will review the information and get back to you. If acceptable, we will forward to you our Brokerage Agreement for your approval.

3) Do you appoint retail agents for your DIC / Earthquake Program?

No, we deal exclusively through the wholesale broker community. If you are interested in finding an appointed broker in your area, refer to "Our Producers" section of our DIC web site. All you need to do is type in a state and it will list all of our appointed wholesale brokers within that state.

4) Do you write Dwelling Policies in your DIC / Earthquake Program?

Yes, but the value of the dwelling must be $2,000,000 or greater in order for us to consider.

5) What is the maximum amount of Additional Living Expense you will write on a Dwelling?

The maximum limit available is 10% of the dwelling value.

6) Does S.I.U., LLC write Flood Coverage without Earthquake Coverage?

We are unable to write Flood as a stand-alone peril. It must be written in conjunction with the earthquake coverage.

7) Can S.I.U., LLC write Course of Construction accounts for DIC / Earthquake?

S.I.U., LLC offers Course of Construction coverage on commercial buildings as well as Dwellings.

8) Define a "Per Unit" Deductible as it is written in the DIC / Earthquake form?

The "Per Unit" Deductible is defined as follows in our policy form:

Each of the following shall be considered a separate "unit of insurance":

A. each separate building or structure;
B. the contents of each separate building, or structure; and,
C. property in each yard;
D. time element at each location whether or not such location has more than one unit as defined in A, B and C above; |
E. all other coverage forms (separately) at each location, whether or not such location has more than one unit as defined in A, B and C above.

9) How are claims handled by Redland Insurance Company and Clarendon America Insurance Company?

In the event of a loss, claims should be reported immediately to one of the following:

Angela Urrutia, Executive Vice President
S. I. U., LLC
700 N. Brand Boulevard, Suite 300
Glendale, CA 91203
Phone: (818) 547-1333 x 12
Fax: (818) 547-4450
claims@siumanagers.com

Eddie Briscoe, Executive Vice President
Midlands Claim Administrators, Inc.
3503 NW 63rd, Suite 204
Oklahoma City, OK 73116
Phone: (405) 840-0950
Fax: (405) 840-0584
mca@midman.com

After Hours Emergency: (405) 306-9594

10) Can S.I.U., LLC write DIC/Earthquake accounts not located in California?

Yes, we can offer non-admitted quotes for risk located in the states of AK, AZ, HI, ID, NV, OR, UT, WA.

11) Who do I contact to discuss a Program Opportunity with S.I.U., LLC?

Angela Urrutia, Executive Vice President, handles all program business. She can be reached at 818 547 1333 - Extension 12. If you prefer you can also e-mail her at acurrutia@siumanagers.com or under the "Contact Us" section of our web site.